The Resume of Robert Villegas, Jr. Call 317-881-3826 Or Click here: Send an Instant Message  If you'd like to inquire about my availability, I've also included an input form at the bottom of this page. Order Form To Read my References, click here  To Read about my Technical Experiences, click here.  Read my career history and Professional Profile (and see my picture with Trisha Yearwood!!). Objective An extremely competent senior level marketing consultant with years of successful business writing, sports marketing, sales management, call center management, and telecommunications experience.  Has the ability to make things work, troubleshoot problem areas and implement positive change for maximum results.  Excellent team builder and leader.  Possess excellent written and oral communications skills.  Highly computer capable with MSOffice, Powerpoint, Frontpage and Flash experience to name a few.  Excellent organizational and managerial skills.  Knowledge Management and Business Process experience.    Qualifications EXPERIENCE 1995-Present New Century Marketing Concepts - Owner and President Indianapolis/Delray Beach, FL Duties include managing and marketing the corporate web site, developing products for online sale, hosting client web sites and providing other services offered by the company including Business Plan writing, marketing research and Marketing Plan writing. As a consultant, I represented an International (European-based carrier hotel), Quest2000 (Computer Based Training) and Sport Marketing Books.  Chicago Manual of Style. Sales ·         Wrote “The Fundamentals of the            Sponsor Search” Book ·         Powerpoint Presentations ·         Sport Marketing Books ·         Dan Migala Report ·         Marketing Research ·         The History Source ·         PCPAL Solutions ·         Flash Presentation ·         Direct Client Sales ·         Contact/Sponsor Search Services Technical ·         Web Design ·         Business Plan Writing ·         Sponsorship Proposal Writing ·         Chicago Manual of Style Projects: ·         Cyber Café Business Plan ·         Get Educated Business Plan ·         Kids-Worldonline Business Plan ·         Kids-Worldonline Marketing Plan ·         Valley Holistic Chiropractic Clinic Business Plan ·         Bay Area Contractor’s Corp. Business Plan ·         Baja Bob Motor Sports Marketing Plan ·         World Travel BTI Powerpoint Time Management Presentation ·         Chase Staffing Corporate Capabilities Presentation ·         Growser Capital (Energas) Business Plan ·         All About Me Day Care Business Plan ·         Click2latino web content development ·         Synertech web content development ·         Biker’s Paradise marketing letter ·         Knowledge Management White Paper ·         EduPlanet Business Plan ·         Wicked Tinkers Sponsorship Proposal ·         Agronomy Specialist Powerpoint Presentation ·         Chinese New Year Powerpoint Presentation ·         RDL Enterprises Sponsorship Proposal ·         (Consultant) 3M Motorsports Sponsorship Proposal ·         Genesis Construction Business Plan ·         TA Sports Sponsorship Proposal ·         RoomsToGo/Jamaica Business Plan ·         (Consultant) St. Elmos Steakhouse web site ·         Motor Sports and other marketing ·         The History Source Web Site ·         NASA Astronaut Mike Mullane Web Site ·         Rik Smits (NBA All Star) Fan Club Web Site ·         How to Write a Sponsorship Proposal ·         jonlynnsecurity.com Web Site Design ·         Indianapolis Firefighters Credit Union Flash Presentation ·         How to Find a Sponsor ·         How to Become a Racing Sponsor ·         J&M Racing Sponsorship Proposal ·         Ultimate Edge Racing Sponsorship Proposal ·         Ultimate Edge Racing Powerpoint .         Latin West Business Plan .         Disney License Application .         AFGP Grant Application .         Website Development Methodology .            Fundamentals of the Sponsor Search .         FAAMS Marketing and Feasibility Study .         SRL Sponsorship Proposal .         Undercover 911 Sponsorship Proposal Presentation .         Advanced American Powerpoint Presentation .         NASCAR Sponsorship Proposal .         Extreme Motorsports Sponsorship Proposal .         Elliot Ladik Sponsorship Proposal .         Jimmy Ward Sponsorship Proposal .         Subway Fort Lauderdale Business Plan .         Northsouth EV Auto Sales Business Plan .         Xover Sponsorship Proposal .         SeeView Promotions Marketing Plan .         James McDunnah Sponsorship Proposal   2003-2003: Call Center Manager – TeleSource Night Shift Indianapolis  Duties include all aspects of call center management including management and development of supervisors, scheduling, training and coordinating operations of night shift outbound call center activity in a non-sales outbound call center.  AMCAT dialer experience. Sales ·   Developed and Wrote     “Five-Step Training     Program” for CSRs.  o    Introduction o    Rebuttals o    Handling the Difficult Customer o    Advanced Sales Techniques ·     Mortgage Application Lead Development. Management ·     Responsible for all aspects of night shift call center including o    Management and development of supervisors o    Scheduling o    Training o    Coordinating all operations of night shift outbound call center Technical ·    AMCAT dialer 2001-2003: Technical Representative Den-Mat Corporation  Indianapolis Duties include inside customer service and account management.  Dental product sales for Dentists.  Technical support on product usage.  Have consistently produced above average sales figures and high quality customer service and account management. Sales ·         Dental product sales o        Up selling o        Cross selling Account Management ·         Maintain database of accounts o        Call Scheduling o        Technical Support o        Equipment Troubleshooting 1999-2000: Senior Documentation and Project Manager, Nextera Interactive New York City/San Francisco Duties included supervising technical writer, high level business process analysis, knowledge management product evaluation and developing hard copy documentation. Sales ·         Powerpoint Presentations ·         Proposal Development ·         Account Support   Technical and Management ·         Project Documentation ·         Project Manager Knowledge Management           System Acquisition Project ·         Business Process Analysis ·         Technical Writer ·         Technical Audit Development ·         Application Development Methodology           Document ·         Documentum Software Specialist ·         Document Editing ·         Object Oriented Software Development           Methodology ·         Hired and Managed Technical Writers ·         RFP Process Development Projects: ·     Knowledge Management Requirements Documentation and Project Manager ·     Corporate Business Process Mapping and Documentation ·     Application Development Methodology Document ·     Technical Audit Development   1998-1999: PACER International Delray Beach, FL Marketing Manager and Senior Technical Writer - Telecommunications Industry, Advertising Development.  Worked in all phases of corporate marketing and proposal development.   Sales ·         Corporate Powerpoint           Presentations ·         Proposal Development ·         Corporate Newsletters ·         Competitive Research ·         Proposal Writing ·         Press Releases ·         Wrote Corporate Marketing Plan Technical and Management ·         Project Documentation ·         Project Manager Brochure Development ·         Technical Writer ·         Document Editing ·         RFP Process Development ·         MS Access and Excel Projects ·         Project Manager Web Site Development Projects: ·     Corporate PowerPoint Presentations ·     MS Access and Excel projects ·     Project Management of Website Development .     http://www.pacernet.com ·     Newsletter Preparation ·     Competitive Research ·     Proposal Production Team ·     Press Releases ·     Project Management of Corporate Brochure with Buterbaugh and             Associates   1968 - 1996 United Parcel Service Indianapolis, IN Telecommunications and Call Center Office Manager. Sales ·         Call Center Manager ·         Conducted Courtesy Plus           Telephone Skills Training ·         Conducted SPIN Selling Training ·         Conducted Major Account Sales           Training ·         Account Executive ·         Senior Account Executive ·         Area Sales Manager o    Managed Eight Account Executives Technical and Management ·         SQL ·         District Telecommunications Manager ·         Call Center Design and Build ·         Network Design and Build (Germany, Britain           and Spain) ·         Employee Hiring, Firing and Training ·         Labor Relations ·         Department Staffing ·         AS/400             Key Accomplishments ·           Installed first computerized telephone center in Indiana.