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As a Call Center Manager for many years, I
understand the critical issue of training. A well trained CSR is not
only a happier CSR but he/she is more productive and better paid.
Best of all, he/she is cost-effective and even a good candidate for
management. I created the Five-Step Training Program for Call Centers
to help you build a well-running Call Center.
The Five Step Training Procedure is designed to
assist the Call Center Team Leader in helping a Call Center employee
to quickly upgrade skills to an acceptable level. It takes the Team
Leader and the employee through a systematic training regimen that
will communicate the basic methods for doing the job and ensures that
the employee understands and uses the rebuttals and skills necessary.
The Team Leader documents thoroughly all activities and results
ensuring that, at the end of the five steps, the employee is
thoroughly trained and understands their job.
The system is divided into five modules that the
employee must negotiate in sequence:
1. Step
1. Review Basic Procedure
2. Step
2. Rebuttals and Common Questions
3. Step
3. Voice
4. Step
4. Dealing with Customer Personality Types
5. Step
5. Earning Customer Trust
If you would like to purchase the full
22-page trainging program in .PDF and MSWord (for editing), please
go to
http://www.insmkt.com/kmorder.htm or call 501-781-NCMC or (Cell) 317-881-3826. Price $25.95
Email: sales@insmkt.com
Mr. Villegas is available for fulltime, contract or freelance writing work. Check his resume at http://www.insmkt.com/myresume.htm
Put Mr. Villegas to work for you: Check out
New Century Marketing Concepts |
